All orders are shipped within Canada by UPS and are 100% carbon offset by Eclipse Awards. Please note that we are unable to ship on customers' accounts.
In the unlikely event that a shipment is damaged in transit, please let us know within 5 days of receiving your package. Please email photos of your damaged plaque to LEED (at) Eclipseawards.com to commence your damage claim.
returns on any products that have been personalized. In these cases, all sales are final. However, we stand behind the workmanship on all of our pieces, so if you aren't happy with the quality of the etching on your plaque or award, please bring this to our attention and we will take care of it for you.
Please note that we do work with some organic and reclaimed materials and the markings and characteristics of these materials are what make them unique - they are not considered defects.